Last Updated: August 2025
1. Introduction
Welcome to 5 Star Carpet Cleaning Services (“we,” “us,” “our”). We are dedicated to protecting your privacy and handling your personal information responsibly when you visit our website (the “Site”) or engage our services. This Privacy Policy explains how we collect, use, disclose, and protect your information. Please review it carefully.
2. Information We Collect
a) Personal Information
We may collect personal details when you contact us (e.g., via forms, calls, emails), request a service quote, or subscribe to updates. This may include:
- Name
- Email address
- Phone number
- Address or location details
- Business or service-related information
b) Non-Personal Information
When you browse our Site, we may automatically collect non-identifiable data such as:
- IP address
- Browser and device type
- Operating system
- Pages viewed
- Referral sources
c) Cookies and Tracking Technologies
We use cookies and similar tools (e.g., web beacons) to enhance your experience, analyze site usage, and personalize content.
3. How We Use Your Information
We use the collected data for purposes such as:
- Delivering Services: To respond to inquiries, provide quotes, schedule cleanings, send reminders, and deliver services like carpet, upholstery, and tile cleaning.
- Improving Our Services: To understand usage patterns and optimize our Site and service quality.
- Marketing Communications: To share promotional offers, cleaning tips, service updates, and newsletters—only if you’ve expressly opted in.
4. Disclosure of Your Information
We do not sell or lease your personal information. However, we may share it:
- With third-party service providers (e.g., payment processors, email tools) who assist us, under confidentiality agreements.
- When required by law or to protect our rights or safety.
5. Third-Party Links
Our Site may contain links to external sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies independently.
6. Cookies and Your Choices
You can manage or disable cookies via your browser, though this may affect Site functionality. We use cookies to improve navigation, remember preferences, and analyze traffic patterns.
7. Children’s Privacy
Our services are not directed to individuals under 13. We do not knowingly collect information from children. If we learn of such data being provided, we will promptly delete it.
8. Data Security and Retention
We employ commercially reasonable security measures to protect your data, though no system is foolproof. We retain your personal data only as needed to fulfill purposes outlined here or to meet legal obligations.
9. Updates to This Privacy Policy
We may update this policy to reflect changes in our practices or regulations. Material changes will be posted on this page. Continued use of our Site or services after updates indicates your acceptance of the revised policy.
10. Contact Us
For any questions or concerns about this Privacy Policy, please reach out:
Mailing Address: 1721 Hewitt Ave Ste 308, Everett, WA 98201
Email: info@5starcleaning.services
Phone: (425) 382-7932