Last Updated: August 2025
1. Introduction
Welcome to 5 Star Carpet Cleaning Services (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website and the professional cleaning services we offer (“Services”). By accessing or using our Site or Services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use immediately.
2. Acceptance of Terms
By accessing our Site or engaging our Services, you confirm that you have read, understood, and agree to be legally bound by these Terms. These Terms apply to all visitors, users, and clients.
3. Changes to Terms
We reserve the right to modify or replace these Terms at any time. Any changes become effective upon posting the updated Terms on our Site. Continued use of our Site or Services after changes are posted constitutes your acceptance of the updated Terms. Please check periodically for updates.
4. Services Provided
5 Star Carpet Cleaning Services offers residential and commercial cleaning services, including but not limited to:
- Carpet cleaning
- Upholstery cleaning
- Rug cleaning
- Tile and grout cleaning
- Stain and odor removal
- Pet-related cleaning services
By hiring us, you agree to the scope, terms, and pricing as outlined in your individualized service estimate or agreement.
5. Customer Responsibilities
As a client or visitor, you agree to:
- Provide accurate and complete contact and property details
- Prepare areas for cleaning (for example, remove fragile items and secure pets)
- Comply with applicable laws and regulations
- Not use our Site or Services for unlawful or prohibited activities
6. Payment Terms
- Pricing: Charges are set per the agreement or estimate provided to you and may vary based on service type, square footage, or specific conditions.
- Payment Schedule: Payment is typically due upon completion of Services unless otherwise agreed. We may require deposits for large or recurring jobs.
- Late Payments: Late payments may incur fees as stated in your service agreement. Continued non-payment may result in service suspension or termination.
7. Intellectual Property
- Our Materials: All content such as text, images, logos, and branding on our Site and delivered materials is owned by us or our licensors. You may use these materials only for the intended purpose and per any licensing agreement.
- Client Property: You retain ownership of any content or materials you provide for the execution of Services. By supplying them, you grant us permission to use them as needed to perform the Services.
8. Limitation of Liability
To the fullest extent permitted by law, 5 Star Carpet Cleaning Services will not be liable for indirect, incidental, special, consequential, or punitive damages. This includes loss of profits, property, or data resulting from use of our Site or Services. Our total liability shall not exceed the amount you have paid us for Services in the prior six months.
9. Indemnification
You agree to indemnify, defend, and hold harmless 5 Star Carpet Cleaning Services, its affiliates, owners, employees, and agents against all claims, liabilities, damages, losses, or expenses. This includes reasonable attorneys’ fees that arise from your use of our Site or Services or breach of these Terms.
10. Termination
- By You: You may terminate our services at any time by providing written notice as agreed.
- By Us: We reserve the right to suspend or terminate Services at any time without liability for breaches of these Terms or other valid reasons.
- Effect of Termination: Upon termination, service obligations cease immediately. You must promptly pay for all Services rendered to date.
11. Governing Law
These Terms are governed by the laws of the State of Washington, without regard to conflict of law principles. Any legal disputes must be resolved in state or federal courts located in Snohomish County, Washington.
12. Dispute Resolution
Before pursuing legal remedies, you agree to attempt informal resolution of any disputes. If unresolved, disputes may be submitted to binding arbitration under the rules of the American Arbitration Association.
13. Severability
If any part of these Terms is found invalid or unenforceable by a court, the remainder will continue to apply and be enforceable to the fullest extent permitted.
14. Entire Agreement
These Terms constitute the full agreement between you and 5 Star Carpet Cleaning Services regarding your use of our Site and Services. They supersede any prior agreements or understandings.
15. Contact Us
If you have any questions or concerns about these Terms, please get in touch:
- Email: info@5starcleaning.services
- Phone: (425) 382-7932
- Mailing Address: 1721 Hewitt Ave Ste 308, Everett, WA 98201